HEY, WHERE IS MY ORDER?
Orders are usually processed, shipped, and delivered within 12-15 days of purchase. We do our very best to get the product to you as soon as possible. With such a huge demand for these products, we have warehouses all over the world to handle the extra demand.
Just like Walmart, Amazon and other major retailers, some of our products are unavailable in the United States and may be shipped from overseas.
You should get a tracking number in your email once it ships. We know you are looking forward to your awesome purchase.
WHERE DO YOUR PRODUCTS COME FROM?
We have US and Non-US warehouses all over the world handling our Manufacturing and shipments. Since we are a global company, we choose the nearest factory or fulfillment center.
IS THIS A REPUTABLE COMPANY?
Yes, and thank you for your question. Indeed, we are a reputable company and have a loyal following of JaZazzy customers.
DO YOU HAVE SHOES IN KIDS SIZES?
Yes, we do manufacture kid’s shoes. kid’s sizes are available for every product. See each product for size Availability.
HOW DO I KNOW IF THE SHOES WILL FIT?
We use industry standard sizing. Please use the sizing chart to select the size of your product.
Our sizing chart is very accurate. A lot of people ask about true to size. They are neither large nor small, but the best way is to measure your foot from heel to toe and check the sizing chart.
THE SHOES ARE EXPENSIVE?
These shoes are high-quality premium handmade shoes. They are not sold in stores.
I ORDERED SEVERAL ITEMS, WHY DID I ONLY RECEIVE ONE?
Often, when you order multiple items, different distribution and shipping channels are being utilized. Sometimes, in an effort to get your in a timely manner items times will be shipped separately. You may receive one item before the next. We try and get the product to you as soon as possible as we know you are eager to receive your items... Therefore we ship whichever item is ready. So don't panic if you don't receive all of your items at once. We will surely get all of them to you.
HAS ANYONE BOUGHT FROM THIS COMPANY?
We have thousands of satisfied customers. We have tons of emails, reviews, and some videos to prove it.
WHAT CURRENCY DOES YOUR STORE RUN ON?
We are a US based company and operate in USD$. If you are purchasing from outside of the United States of America, please check your currency comparisons.
HOW SECURE IS MY INFORMATION? See:
Jazazzy adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
We don’t sell, lease or otherwise distribute any personal customer information.
DO YOU OFFER WHOLESALE PRICING?
We offer some wholesale pricing on a very limited basis. Please email firstname.lastname@example.org for more information.
WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries, email email@example.com and your email will be forwarded to the correct person!
WHAT CARRIER DO YOUR ORDERS SHIP?
All U.S. orders are shipped via DHL, FedX, USP/USPS.
ARE THERE DUTIES FOR AMERICAN ORDERS?
No there are no additional duties.
WHAT ARE THE SHIPPING TIMES?
Products & Accessories: Usually 10-15 days for all our products unless specified in the description.
Due to the high demand of some of our free & promotional products, please allow 2-4 weeks for delivery.
If your order hasn’t arrived inside the estimated delivery times, please contact our support team at firstname.lastname@example.org
Once the order has been placed, it will still have a 24-hour window to allow modifications. After that, it will have a corresponding "production time" depending on the variant or the item ordered.
After the production time, it will then be shipped. The 30-day policy will be based on the shipping date. If in case it has passed 30 days for US orders and/or 45 days for international orders and the package has not arrived yet, then replacement or refund will be offered depending on what your customers prefer. The customer can choose from a refund or replacement.
WHICH CLOTHING BRANDS DOES JAZAZZY USE?
We use the best brands in the marketplace that are known for their quality, durability and great fit. Our preferred garment suppliers include Gildan, Hanes, Bella, and Port & Company. Our shoes are handmade with premium materials.
WHEN WILL MY ORDER SHIP?
Orders are usually processed and shipped and delivered within 7-10 others 12-15 days of purchase. We do our very best to get the product to you as soon as possible. With such a huge demand for these products, we have warehouses all over the world to handle the extra demand. You should get a tracking number in your email once it ships. We know you are looking forward to your awesome purchase. Customer service is the backbone of our company.
HOW DO I TRACK THE STATUS OF MY ORDER
You should get a tracking number in your email once it ships.
WHAT IS YOUR RETURN POLICY?
Our return policy is as follows:
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, Paypal, and Stripe.
I CANT FIND MY SHOE SIZE, I AM LARGER THAN A SIZE 10 WOMEN'S?
Our women's shoes are as large as size 12US - EU44.
Men's size options up to size 14US - EU48.
CAN I RETURN MY SHOES IF THEY DON’T FIT?
Yes, you can return your shoes on special terms and conditions.